Shipping & returns
Shipping & returns
Simple, honest shipping and a promise that takes the risk off you.
Shipping
1-2
Days to process
We pack and dispatch your order within 1-2 business days of it being placed.
3-7
Days to arrive
Most orders arrive within 3-7 business days after dispatch, depending on location.
Free
On bundles
Bundle orders ship free. You'll see the exact cost, if any, at checkout before you pay.
Returns & the 30-day promise
30-day promise Use Caluna for 30 days. If your skin isn't calmer and happier, email us for a full refund.
How to start one Reach out with your order number and we'll walk you through it - no hoops.
Damaged or wrong item If anything arrives damaged or incorrect, we'll replace it or refund it, on us.
Questions about an order?
Email us any time and a real person will help. We'd rather fix it than lose you.